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At Big O Tires, we take pride in offering the best customer experience to British Columbia, Canada and Vancouver, Coast and Mountains. We strive to provide our customers with the best experience possible each visit.
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I was so impressed with the service I just had to write a review. Needed to change my winters to my summers (on rims). The cost of doing this was 50% below anywhere else I have been for the past two years. They replaced all 20 of the lug nuts for 20% of the amount I had paid at Lordco the previous year (which caps had fallen off from previous wheel change). I was in and out in less than 15 minutes and loved watching the work being done from their large windowed viewing area. It was like watching a professional pit crew at the Indy 500. You just can't find this satisfying service anymore and I will be back for all my future automotive needs.
I called Tony and asked if he could do a front wheel alignment in a hurry on my Grandsons Accord. "Bring it down and we will take a look" he said. I did and explained the vibration in the steering and pull to the right. 15 minutes later he reported the right front tire was coming apart and none of the tires matched or were in good shape. Wanting to make it safe for a short period he switched tires around, put two new ones on the front, told me I did not need an alignment and explained several other concerns he had. Very polite, fair, no pressure and I was out of there in an hour. I will be back and will tell my friends. Thanks Tony.
Brian and his crew are as professional as it gets. Under huge pressure from a store full of customers on a day were snow was imenent I was treated with courtesy and my vehicle was ready when promised. I would recommend this location to anyone who is looking for quality service. Great job guys.
Big kudos to Bryan and all the gang, they are always friendly, fast and helpful. They all seem to enjoy their jobs, which is a rarity in customer service these days. Always a pleasure to deal with. Thanks to all!!
A HUGE BAG OF KOODOS TO ROY AT THE LADYSMITH BC LOCATION!.ABSOLUTE BEST PRICE ON THE ISLAND AND FANTASTIC FRIENDLY SERVICE..HE GOT ME THE WINTER TIRES I NEEDED AND HAD THEM INSTALLED IN 20 MIN! IN SUCH A BUSY ESTABLISHMENT!..THEY DO AIM TO PLEASE AND HIGHTLY RECOMMEND THIS LOCATION TO EVERYONE! ..WOULD GIVE YOU GIVE YOU 10 STAR RATING ON HERE IF I COULD...THANKS AGAIN ROY